In a significant leap toward modernization, the Nagpur Municipal Corporation (NMC) is set to integrate Artificial Intelligence (AI) into its civic services. The upcoming launch of AI Mitra, a citizen-friendly digital platform, aims to revolutionize how residents interact with municipal authorities. Through an AI-powered chatbot, citizens will be able to register complaints, seek information, and receive real-time updates seamlessly.
This initiative addresses long-standing issues faced by residents, including delays and challenges in accessing municipal services. With AI Mitra, grievances related to water supply, sanitation, drainage, and other civic matters can be logged directly on a digital platform, ensuring quicker action and resolution.
The system will provide continuous updates on complaint statuses, significantly reducing the need for physical visits to municipal offices.Officials confirm that AI Mitra will operate 24/7 and integrate with existing NMC services.
Beyond complaint handling, the chatbot will assist with queries about tax payments, licenses, certificates, and other municipal facilities. NMC envisions this technological upgrade as a step toward greater transparency, efficiency, and convenience in urban governance, positioning Nagpur as a pioneer in AI-enabled civic administration.
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